Security & trust
Built for productions that handle sensitive information.
Contributor details, welfare records, consent and unreleased story are some of the most sensitive data a production holds. Lumi is built to protect them, so your Production Intelligence is secure by design.
99.977%
uptime over the previous 12 months, with planned maintenance windows and managed change control.
Infrastructure
- Hosted on Microsoft Azure
- Runs on infrastructure covered by Azure's ISO 27001 and SOC 2 controls
- Layered security controls and continuous monitoring on database environments
Encryption & backups
- Data encrypted in transit and at rest
- Multiple redundant, encrypted backups
Access & private vaults
- Role-based access, managed per project
- Private vaults for sensitive and personal information, such as welfare
- Access removed instantly as teams change
Your data, your control
- You are the Controller, Lumi is the Processor
- Never sold and never shared across customers
- Returned on request, without penalty or lock-in
Responsible AI
- Your data is never used to train AI models
- Processing is limited to delivering the service, including by partners under contractual and data-protection controls
Enterprise assurance
- Service level agreements available by arrangement
- Security documentation available to enterprise customers
For your security review
The questions your IT team will ask.
Our full security documentation and SLAs are available to your IT and procurement teams on request. Request the security pack.
| Area | Lumi |
|---|---|
| Hosting | Microsoft Azure |
| Data residency / regions | Microsoft Azure, east coast Australia |
| Single sign-on (SSO) and multi-factor authentication | Covered in our security documentation, available on request. |
| Backup retention | Covered in our security documentation, available on request. |
| GDPR | Compliant. You are the Controller, Lumi is the Processor. |
| Sustainability | Lumi is an albert certified buyer |
| Data processing agreement | You are the Controller, Lumi is the Processor. Our data processing agreement is available on request. |
Ready when you are
Put Production Intelligence to work on your next production.
Start with one team. Connect the rest as you grow. We'll help you plan the rollout.
Plan your first production, or request our security pack and case studies
sales@lumi.media
Book a demo
The Lumi team