FAQ
Questions before you sign.
The questions Finance, Heads of Production and IT ask most often. Can't see your question? Ask us directly.
Buying Lumi
What exactly are we buying?
A real-time knowledge hub for your production. Your teams capture information as the work happens, and Lumi holds and connects it as Production Intelligence for operations, editorial and AI insights.
Do we have to roll it out to every team at once?
No. Most productions start with one area, such as challenges, travel and logistics, auditions or editorial, and add teams as they’re ready.
How is Lumi priced?
Every customer starts with a setup and proving period: from US$6,000, one-off, for six weeks on one team or show. It covers setup, onboarding and a measured Gains Review. If the value is proven, Lumi continues from US$1,500 a month. If it isn’t, you don’t continue. See Pricing.
What tools can Lumi replace?
Lumi can replace up to 15 separate systems and apps, depending on how your production works today: spreadsheets and shared drives for casting and crew, separate travel grids, call sheet and itinerary documents, forms tools, and the email and WhatsApp threads used to distribute updates. It also works alongside the tools you want to keep.
Rollout & support
How long does setup take?
We set up your first workspace with you, starting from templates built on productions like yours, and shape it around how your team already works. When a show returns, the new season starts from the last season’s project, so you’re never starting from scratch.
Who supports our team day to day?
Lumi's customer success team supports productions from setup to wrap. Our team has run casting, production and post on unscripted shows, so they understand the pressure of a shoot day, and they tailor the setup as your needs change.
Will our crew need training?
Very little. We run a kick-off workshop with your team and give crew a simple one-page guide for their role. Most crew only ever see what applies to them, such as their call times, travel and documents in the crew app.
Data, security & AI
Who owns our data?
You do. You are the Controller and Lumi is the Processor. Your data is never sold or shared across customers, and it’s returned on request, without penalty or lock-in.
What does AI do in Lumi?
It works across your production’s connected information to find the best stories from the previous day, summarise gallery transcripts, organise field notes and answer questions in minutes. See Lumi and AI.
Is our data used to train AI?
No. Your data is never used to train AI models.
Can we keep welfare and medical information private?
Yes. Private vaults restrict sensitive information to the people who need it, such as the welfare team.
Where is our data stored?
On Microsoft Azure, in data centres on the east coast of Australia.
Ready when you are
Put Production Intelligence to work on your next production.
Start with one team. Connect the rest as you grow. We'll help you plan the rollout.
Plan your first production, or request our security pack and case studies
The Lumi team