One knowledge base for 400+ crew
All crew communications and daily updates are centralised and controlled from one knowledge base. Production makes a change once, and every crew member across both countries gets the version that applies to them.
Case studies · ITV Studios
One connected picture across ITV's biggest unscripted shows.
For five years and series after series, ITV Studios teams in the US, the UK and beyond have run casting, challenges, travel, crew communications, the gallery and post on Lumi. Here's how Production Intelligence works on some of the most demanding shows in television.
5 years With ITV Studios Global Unscripted
20+ shows Lumi chosen for ITV UK's unscripted slate
4,000+ crew Booked, travelled, accommodated and kept informed through Lumi
5,000+ Itineraries and travel intake forms every season, each one filed automatically to the right person
Lifted Entertainment · ITV
I'm A Celebrity… Wild Frontier
A UK and Canada co-production with more than 400 crew, moving around a remote location with call times and travel that change daily.
Automated itineraries and the AI crew app
Itineraries are generated from information already in Lumi. Each crew member gets the call times, pickups, travel and documents that matter to them in the AI crew app, always up to date.
"Automating itineraries has just saved us so much time... hours and hours! And the new AI crew app is awesome!" Hayden Kracke, Production Secretary, Lifted Entertainment
ITV America · Peacock
Love Island America
A large international team, an island location and a show that changes by the hour. Series after series, Lumi runs travel and logistics, crew communications, challenges, the gallery and post from one live picture.
"Incorporating Lumi has saved us hours of work every season. Being able to see the data for a particular question in minutes is a game-changer."Vanessa Barzola, Production Supervisor, ITV America
Sally Worsley and the Love Island America team, running the show on Lumi.
Travel & logistics
Flights, accommodation, transfers and daily movements for cast and crew live in one place. Send out 500 travel intake forms and each one comes back straight into that person's record, with no inbox to sort and nothing to re-key. When plans change, the update reaches everyone it affects.
"I'd have drowned without Lumi." Amy Castillo, Travel & Logistics Manager, ITV America
"Lumi's flexibility allows the freedom to move away from multiple grids and duplication. It offers unparalleled visibility and brings an ease of reporting that we've never experienced before." Amy Castillo, Travel & Logistics Manager, ITV America
Centralised crew communications
Every call time, pickup, room and change goes out from one place, and each person receives only what applies to them. No more versions of the call sheet, and no one left to find out by osmosis.
Welfare and sensitive information
Welfare notes, medical details and other sensitive records sit in private vaults. Production decides in advance exactly who can see what, so the right people are informed and everyone else isn't, and access is removed the moment someone leaves.
Challenges
Challenge plans, locations, kit, safety and the people involved sit in one place, so the challenge team, the gallery and post all work from the same plan as it changes.
The gallery
Story producers log what's happening in the villa as it happens, so the gallery and the story team work from the same live record.
"When you come into our Control Room every screen is on Lumi. Everyone is just loving it." Larissa Watson, Story Producer, Love Island America, ITV
Post
Post can find every thread to every story without trawling through notes and vision, with answers to production questions in minutes.
"Lumi is an actual tangible game-changer. It's not often something comes along that truly raises the bar." James Barker, Executive Producer Post, ITV America
Lifted Entertainment · ITV
Love Island UK
Casting the villa means balancing a line-up and pitching contributors to the executive team, often against the clock. Once the show is on air, Lumi runs the challenges too.
Cast balancing and pitching
The casting team sees every applicant, their stage and their notes in one live view. They can balance the line-up across the whole cast and pitch to executives from the same information, without separate decks and spreadsheets.
"Lumi brings our casting boards to life and works incredibly well working remotely with our casting team and presenting to the Exec and Network team." Lewis Evans, Series Producer, Love Island UK, ITV Studios
The Garden · Channel 4 · Netflix
24 Hours in A&E and Critical
Fixed-rig hospital series with many contributors, sensitive stories and consent to manage across every case.
Every contributor's story in one place
Logs, contributor details, consent and story notes connect around each case, so the team can follow a story from the ward to the edit. Sensitive information stays in private vaults for the people who need it.
"One week in we realised Lumi was doing all the heavy lifting for us. Answers were so easy to find." Louise Bartmann, Executive Producer, 24 Hours in A&E, The Garden
The results
What changed for ITV teams.
Hours back
"Automating itineraries has just saved us so much time... hours and hours!" Hayden Kracke, Lifted Entertainment
5,000+ every season
Itineraries and travel intake forms sent, returned and filed automatically, instead of built, chased and filed by hand.
Answers in minutes
Production questions answered from the data in minutes instead of hours.
4,000+ crew
Booked, travelled, accommodated and kept informed from one centralised source, with travel, gallery, story and post working from the same live information.
Reference available: Tim Guilder, Head of Production Technology, ITV Studios UK.
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